Introduction

Bitquack is committed to providing a transparent and fair trading experience for all users. This Refund Policy outlines the circumstances under which refunds may be issued and the procedures for requesting a refund. By using the Bitquack platform (“Platform”), you agree to the terms of this Refund Policy.

General Policy

Irreversible Transactions: Cryptocurrency transactions are generally irreversible. Once a transaction is confirmed on the blockchain, it cannot be reversed or refunded.
No Refunds for Market Losses: Bitquack does not issue refunds for losses incurred due to market volatility, trading decisions, or other factors beyond our control.

Eligible Refund Scenarios

Refunds may be considered in the following scenarios:

Duplicate Transactions: If you accidentally initiate the same transaction multiple times, you may request a refund for the duplicate transactions.
Unauthorized Transactions: If your account is compromised and unauthorized transactions occur, you may request a refund after a thorough investigation.
Technical Errors: If a technical error on the Platform results in an incorrect transaction, you may request a refund.
Service Fees: If you are charged an incorrect service fee due to a Platform error, you may request a refund of the overcharged amount.

Refund Request Procedure

To request a refund, you must:
Submit a Request: Contact Bitquack support at support@bitquack.com and provide the following information:

• Your account details.
• Transaction ID(s) and details.
• A detailed explanation of the issue.
• Any supporting documentation (e.g., screenshots, transaction records).

Investigation: Bitquack will investigate your request and may request additional information. The investigation process may take up to [X] business days.
Decision: Bitquack will notify you of the decision regarding your refund request. If approved, the refund will be processed within [X] business days.

Refund Methods

Refunds will be issued using the same method of payment used for the original transaction. If this is not possible, Bitquack will work with you to determine an alternative refund method.

Non-Refundable Items

The following items are non-refundable:

• Cryptocurrency purchases and trades.
• Fees for completed transactions.
• Losses due to market volatility or trading decisions.

Disputes

If you are dissatisfied with the outcome of your refund request, you may escalate the issue by contacting Bitquack support. Bitquack will review the case and make a final determination.

Changes to Refund Policy

Bitquack reserves the right to modify this Refund Policy at any time. We will notify you of any changes by posting the updated policy on the Platform. Your continued use of the Platform after the changes take effect constitutes your acceptance of the revised policy.

Contact Information

If you have any questions or concerns about this Refund Policy, please contact us at: support@bitquack.com